Last updated: 26/03/2025
Welcome to Relover edit, your curated discovery platform for second-hand fashion. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and share your data—covering requirements under:
- GDPR (General Data Protection Regulation – EU)
- CCPA (California Consumer Privacy Act – USA)
- ePrivacy Directive (EU Cookie Law)
- AI transparency obligations (including under GDPR Article 22 & EU AI Act)
1. Who We Are
Relover is operated by Catalist 4 Good SL, located at C/Tormes; 28250 Madrid, Spain.
We are the data controller for your personal data.
For privacy questions or to exercise your rights, contact:
📩 privacy@relover.ai
2. What Data We Collect
We collect the following types of data:
a. You Provide
- Name, email address
- Login credentials
- Style preferences, size filters
- Communications or feedback
b. Automatically Collected
- IP address, device type, browser
- Pages visited, clicks, time on site
- Cookies and other tracking technologies
3. Why We Collect Your Data
We collect and process your data for the following reasons:
- To operate your account and the platform
- Legal basis (GDPR): Performance of a contract
- CCPA category: Identifiers (e.g. name, email)
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- To personalize your experience and recommend second-hand fashion items
- Legal basis (GDPR): Legitimate interest
- CCPA category: Internet or electronic activity data (e.g. browsing behavior, preferences)
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- To send marketing communications, updates, or newsletters (only if you opt-in)
- Legal basis (GDPR): Consent
- CCPA category: Identifiers
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- To analyze usage and improve the platform’s performance
- Legal basis (GDPR): Legitimate interest
- CCPA category: Usage data
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- To comply with legal obligations (e.g. security, fraud prevention, data retention laws)
- Legal basis (GDPR): Legal obligation
- CCPA category: Identifiers and technical data
4. Use of AI and Automated Decisions
Relover uses artificial intelligence (AI) and automated systems to:
- Recommend products based on your preferences and behavior
- Generate outfit inspiration
- Improve platform search and personalization
These systems are designed to enhance your experience and do not make legally binding or financially impactful decisions.
You have the right to:
- Know when AI is used
- Request human intervention
- Opt-out of automated decision-making (where applicable)
📩 To exercise this right, email privacy@relover.ai
5. Cookies & Tracking
We use cookies and similar technologies on Relover to enhance your experience. Here's how we use them:
- Strictly Necessary Cookies
- These enable essential platform features like login, navigation, and secure access.
- These cannot be disabled.
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- Preference Cookies
- These remember your choices such as preferred size filters, language, and display settings.
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- Analytics Cookies
- These help us understand how users interact with the platform, such as which pages are visited and for how long.
- Tools like Google Analytics may be used for this purpose.
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- Marketing Cookies
- These enable us (or partners) to show you relevant ads or measure the performance of marketing campaigns.
- Examples include Meta Pixel or Google Ads cookies.
- Cookie Consent
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Cookie Consent
On your first visit, we’ll ask for your consent for non-essential cookies. You can:
- Accept all
- Customize preferences
- Reject all except necessary cookies
You can change your choices any time via our [Cookie Settings].
CCPA Notice
Relover does not sell personal information, but some third-party cookies may qualify as "sharing" under CCPA. California users may opt out via: Do Not Sell or Share My Personal Information
6. Who We Share Your Data With
We never sell your data.
We may share it with:
- Cloud hosting and infrastructure providers
- Analytics and personalization tools
- Reseller partners (only when necessary to fulfill user actions)
- Legal authorities (if required)
All partners are bound by data protection agreements.
7. International Transfers
Your data may be stored or processed outside the EU. When this happens, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions (where applicable)
8. Your Rights
Under GDPR (EU)
You may:
- Access, correct, or delete your data
- Withdraw consent at any time
- Object to processing or request restriction
- Request data portability
- File a complaint with your local Data Protection Authority
Under CCPA (California)
You may:
- Request details on what personal info we collect
- Request deletion of your data
- Opt-out of data “selling” or “sharing” (we don’t, but third-party cookies may count)
- Not be discriminated against for exercising your rights
📩 To make a request, email privacy@relover.ai with subject line: "Privacy Request"
9. How Long We Keep Your Data
We keep your data only as long as necessary:
- While you have an account
- To comply with legal obligations
- For analytics (only in anonymized form after a period)
Inactive accounts may be deleted after 24 months.
10. Data Security
We implement industry-standard safeguards including:
- Encrypted data storage
- Access control measures
- Regular security audits
11. Updates to This Policy
We may update this Privacy & Cookies Policy from time to time. If changes are significant, we’ll notify you via email or in-app message.
Last update posted: Aug 25, 2025
12. Contact
Have questions, concerns, or requests?
elena@relover.ai
Catalyst 4 Good SL
C/Tormes
28250 Madrid
Spain
